Shipping & Return FAQs

Everything you need to know about delivery, charges, and easy returns at Evelle.pk ✨

📦 Nationwide Delivery Information

⚡ Standard delivery charges of Rs. 249 on orders up to Rs. 4,499.
🎉 Enjoy FREE DELIVERY on all orders of Rs. 4,500 and above!

Standard delivery time: 3–7 business days across Pakistan.

Our Trusted Shipping Partners:

Leopards Courier
TCS
M&P
Call Courier

✅ Free Delivery Tier: Free shipping unlocked automatically on orders of Rs. 4,500 & above. Orders below that carry a standard flat fee of Rs. 249.

⚠️ Return shipping costs (if any applicable) must be paid by the customer unless the item arrived incorrect or damaged.

At Evelle.pk, customer satisfaction is our top priority. We accept returns if you received a:

✓ Wrong product
✓ Damaged product
✓ Defective product

📌 Note: You must report the issue within 48 hours of delivery.

Returns or exchanges will not be entertained under the following conditions:

✕ Product has been used
✕ Original packaging is damaged or torn
✕ Change of mind
✕ Customer mishandled or broke the item

Refund is issued within 3–5 working days after inspection of the returned parcel.
Initial shipping charges are non-refundable.
If a return reason is found invalid upon checking, the customer will be responsible for paying delivery charges.